Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site. Legal Notice All notices from Furniture Design Online, Inc to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Furniture Design Online, Inc shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at: 10271 S 1300 E #150 Sandy, Utah 84094 Delivery shall be deemed to have been made by You to Furniture Design Online, Inc five (5) days after the date sent. Copyright All content appearing on this Web site is the property of: Furniture Design Online, Inc Copyright © 2008-2009 Furniture Design Online, Inc. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2008-2009 Furniture Design Online, Inc. All rights reserved. Use Of Site This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Furniture Design Online, Inc and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Furniture Design Online, Inc believes that customer conduct violates applicable law or is harmful to the interests of Furniture Design Online, Inc and its subsidiaries. Privacy Policy Furniture Design Online, Inc use of personal information that you may submit to Furniture Design Online, Inc through this Web site is governed by the Furniture Design Online, Inc Privacy Policy. Consumer Agreement By completing the checkout processs, the customer agrees to abide by all FDO, Inc terms as detailed on the "Terms and Conditions" page. FDO, Inc reserves the right to terminate any sale for any reason at any time and will reimburse the customer only the amount that has been paid to FDO,Inc by the customer, up to the point at which FDO, Inc cancels the transaction. Shipping & Delivery At this time, Furniture Design Online, Inc ships merchandise only to locations within the continental United States and not to international locations. Nor does Furniture Design Online, Inc ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. ALL ORDERS ARE SHIPPED "CURBSIDE" UNLESS YOU ORDER UPGRADED SHIPPING METHODS WHICH NEEDS TO BE DONE VIA EMAIL AT INFO@FURNITUREDESIGNONLINE AT THE TIME OF ORDER. IF WE DO NOT RECEIVE INSTRUCTIONS FROM YOU WITHIN 24 HOURS OF YOUR ORDER BEING PLACED INDICATING OTHERWISE, YOUR ORDER WILL BE SHIPPED "CURBSIDE". SHIPPING POLICY We at Furniture Design Online Inc (FDO) arrange for your order to be shipped via the most dependable, quickest, and safe way possible. We continuously work with the most prestigious shipping companies such as UPS Freight, Roadway, HomeDirectUSA, Sun Delivery, Inc., UPS Ground and FedEx as well as privately owned shipping companies specializing in furniture delivery and assembly. Please note that FDO is not responsible for the handling of the merchandise once it leaves our warehouse. As a result, any damage that may occur after this point and while the items are in transit is not FDO's responsibility. Nonetheless, if a situation arises, we will be glad to help during the process of filing a claim and coordinate a resolution with the carrier to ensure that our customers are fully satisfied. Please note that FDO is not responsible for the furniture assembly, if applicable, as we ensure to hire insured vendors such as HomeDirectUSA and Sun Delivery, Inc. to perform the furniture assembly. If you wish, you may request licenses and insurance certificates from the vendors that FDO hires to perform the assembly. The vendors we hire have all the required insurances and licenses to perform the tasks required to complete furniture delivery and assembly, as a result you agree that any legal action will be directed towards these vendors. Your credit card will be charged at the time that your order is placed. All FDO customers are contacted to confirm delivery and shipping address via phone or e-mail. In the event that you are not ready to accept delivery we will be happy to hold the merchandise in our warehouse at no charge for 7 business days. After this time passes your account will be charged a storage fee of 2% of the purchase price per day. At the present time FDO ships to addresses in the Continental United States. Shipping costs as well as "Free Shipping" specials are therefore only valid for addresses in the Continental United States. At the present time Furniture FDO is not able to ship to Alaska, Hawaii or Canada. All shipping estimates listed on FDO are approximate and we always strive to adhere to them as closely as possible. Unfortunately, these estimates are dependant on product availability from the manufacturer as well as shipping delays en route to our facility. Therefore we cannot be held responsible for beating or exceeding originally expected delivery estimates that are caused by factors that are beyond our control. Most items can ship as soon as a few days from the date of order, to as long as 4 weeks after order. This however is contingent upon the availability of the item(s) ordered, and the shipping policies of the individual manufacturers and suppliers that FDO works with. If the merchandise ordered will be delivered by a carrier such as UPS Freight you will be contacted directly by the carrier to schedule a delivery appointment. You will typically be provided a 4-hour window for your appointment that will usually be Monday through Friday 8AM to 5PM. Weekend delivery is available at an extra charge that is not included in the standard FDO shipping calculation and thus is the customer's responsibility. Representatives of these carriers are not authorized to bring the merchandise into your home or assemble the items. These services can only be arranged in advance, prior to the shipment of your order from our warehouse at an additional fee. The standard/typical delivery scenario is that of a curb-side delivery which means that purchased items are unloaded from the truck and left by the curb of your residence. Additional fees apply if the items you ordered require a lift-gate to unload the truck, if you need the items to be brought into your home and even more so if they need to be carried up the stairs or assembled. If you have special requirements for your delivery please contact our Customer Service department and we will be glad to assist you. Most of the items we sell are large and heavy. Please ensure that at least one or two people are available to help unload the truck at the time of the delivery appointment. In cases where assembly of the furniture is ordered in advance FDO coordinates for the furniture to be brought into the customer's home and assembled. As part of the service the trash left at the end of the assembly process is removed from the customer's home. All FDO customers will be contacted via e-mail and/or phone to arrange for order delivery, regardless of the delivery method or carrier. We do everything in our power to ensure that we do not miss the scheduled delivery appointment. However, we cannot guarantee that an unexpected occurrence may cause us to be late and will do our best to stay as close to the agreed time as possible. We will do our best to accommodate any special requests to ensure our customers are fully satisfied. If you would like to check status of your order, have a question regarding delivery or would like to obtain a tracking number, please e-mail to info@furnituredesignonline.com If, after numerous attempts are made by FDO to contact a customer, we are unable to reach them, we reserve the right to recall all merchandise for a full refund of the purchase price, less all shipping and handling costs that are incurred by us as a result. A restocking fee of 25% of the purchase price may also apply. The same applies if a customer is not available to accept a delivery at a previously arranged time after an appointment had been scheduled and the delivery cannot be completed. Items offered with free shipping are dependent upon customer location and size of order. We reserve the right to alter this offer should your zip code lie outside standard UPS Freight and FedEx delivery routes. In addition, orders for items with weights that are more heavy than usual or expected may need to be readjusted for extra unforeseen fees. No additional fees will be charged without notifying the customer and obtaining prior approval. It is critical that any damages that are visible at the time of delivery are noted on the delivery slip at the time of delivery and are accompanied by the customer?s signature. If the boxes containing the items appear damaged please mark this very clearly on the delivery slip. If you have ordered for the items to be assembled and have noticed any damages during the assembly process, please ensure to note this clearly while signing the assembly service paperwork. In the event that an item arrives damaged or defective please see our Return and Refund Policy. Returns and Damage We are proud to offer one of the best return policies in the online business. You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Some of our products are offered with free shipping, which simply means that the cost of shipping is incorporated into the sales price, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee (generally 25%) which will be deducted from your refund should you wish to make a return. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund. oRugs Return Information oClearance Items Return Information All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot, under any circumstances take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back; this will be clearly marked on the product's sale page. If you have any questions about whether a product can be returned, please call us. Note: If your item was damaged or defective, please see "What If My Order Arrives Damaged?" Returning An Item Or Order If you need to return an item please call or email at 866-898-5807 or returns@furnituredesignonline.com to receive an RMA (Return Merchandise Authorization). No returns will be accepted or refunded without an RMA number from Furniture Design Online, Inc What If My Order Arrives Damaged? Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, you may conveniently request replacement parts by calling or emailing 866-898-5807 or returns@furnituredesignonline.com We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is shipping by Truck Freight, or White Glove, please note the important instructions below. If Shipped via Truck Freight or White Glove Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment. If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since our carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging. Our goal is to make buying online easy, safe and efficient. If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us. If your item is problematic due to a manufacturer's defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it. Ordering Replacement Parts If you need replacement parts please call 1-866-898-5807 or email us at parts@furnituredesignonline.com. Rugs Return Information With our Hassle Free Rug Returns Guarantee, you may return your rug or rug pad for any reason for an exchange or a refund of the purchase price. You will only be responsible for the cost of shipping the rug and/or rug pad back. If you are returning a rug or rug pad that had additional shipping charges, either because shipping was not free, or because you upgraded the shipping, these charges will not be refunded. If a rug or rug pad arrives damaged, or we made an error, we will pay to return the item to us and send a replacement rug or rug pad to you. If you decide you do not want rug or rug pad replacement, the item can be returned under our standard return policy. Clearance Items Return Information If the item you have purchased is a returned product, please be advised that this does mean it might have some signs of wear. The wear is typically the result of the product being previously shipped. Due to this, the item cannot be returned. However, if you received this item and feel there has been a major error or have some other serious issue, please give us a call. We pride ourselves on being fair! Warranties The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Furniture Design Online, Inc makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Furniture Design Online, Inc SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Furniture Design Online, Inc BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. -- OR Depending on State -- The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Furniture Design Online, Inc. The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Furniture Design Online, Inc is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon. The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Furniture Design Online, Inc. The inclusion of material on this server does not imply any endorsement by Furniture Design Online, Inc, which makes no warranty of any kind with respect to the subject matter of the server materials advertised. A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Furniture Design Online, Inc tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct. Return Policy RETURN AND REFUND POLICY If, for whatever reason, you are not satisfied with your FDO purchase and wish to process a return please send an e-mail notification to info@furniturdesgnonline.com to request a Return Material Authorization (RMA) within 48 hours of the receipt of the product. The written request for the RMA must include the customers contact information, order number in question, as well as a clear description of the items being returned or exchanged. Also, please ensure that the reason for the return is specified. Our staff will then process your request and provide you with an RMA number. It is the customers responsibility to ensure that the items are prepared for shipping (wrapped, packaged etc in original packaging.) with care and effort to prevent in-transit damages. The method of shipment will be at the discretion of FDO management and will be assessed on a case by case basis. In certain instances we will ask the customer to coordinate the shipment back to our warehouse. However, in some cases FDO will coordinate the pickup and shipment of the items. Please note that all shipping and handling charges are non-refundable. In the event that FDO receives damaged merchandise and the customer coordinates the shipment of these item(s) to our warehouse, the customer becomes responsible for the damages. You may exchange the items you have ordered or request a refund for the purchase price. Please note that shipping and handling costs are non-refundable. In addition, some of the merchandise offered at FDO is offered with Free Shipping. Shipping charges are included in items listed "FREE SHIPPING" and are non refundable. Please note that the return or exchange of such items will result in shipping and handling costs that will be the customer's responsibility. A 30% restock fee will be deducted at the time the return is processed on all items that are returned or exchanged. Items that are unopened and are in original packaging can be exchanged or returned for a refund based on the original method of payment. The merchandise must be returned to the FDO warehouse within 10 calendar days of the issuance of the RMA. All products being returned must be in new and unused condition, packed in original packaging, including any accessories, manuals, documentation, and registration that shipped with the product. Any exceptions may result in additional fees for which the customer will be responsible. An open box fee of up to 30% of the purchase price will be assessed on any opened items min addition to the 30% restock fee. FDO is not responsible for the shipping and handling charges of any returned items. All return shipping and handling charges are the responsibility of the consumer. Configure-to-order, personalized, items shipped "white glove", or other customized and special order products may not be returned for a refund or exchanged under any circumstances. In addition, please note that FDO does not permit the return of or offer refunds for non factory damages or damages that are not caused by the shipment of items. Finally, we cannot process returns or exchanges for items that have been assembled. Orders that are refused at the time of delivery will be processed under the Cancellation Policy. As a result the customer will be responsible for shipping and handling charges as well as a restocking fee of 30% of the purchase price. Please note that all refunds will be issued in the form of a check, mailed to the billing address on file (please allow 5 to 7 business days for mail to reach you, the customer, the check will be mailed via USPS). Although rare, unfortunately damages during the shipping and manufacturing processes occasionally occur. In order to address any issues promptly please take that time to inspect the merchandise you have ordered upon receipt. If your shipment is damaged or defective, please notify us in writing at info@furnituredesignonline.com within five business days following the receipt of your order. To help us resolve the situation we will ask you to e-mail photographs of the damages as well as a clear description depicting the damage to us. If the damages are promptly and precisely reported, we will do our best to repair or replace the damaged parts or item(s) at our discretion. If we are unable to do so, we will issue a full refund. Refund will be issued in the form of a check, mailed to the billing address on file. You can be assured that we will do everything we can to correct all problems with minimal inconvenience to you. In the event that a manufacturer's defect occurs, please submit photographs and a clear description of the defect to info@furnituredesignonline.com and we will present the claim to the manufacturer on your behalf. We will then work with the manufacturer in question to assess the best way to remedy the situation. The remedy may be a replacement of the defective part or item or may consist of a repair. Please note that most of the time defects that pass the quality control check done by the manufacturer as well as checks done by FDO are very minor in nature. As a result, these can be easily fixed by a professional in furniture repair. FDO will help to locate the appropriate individual to repair the defect if the situation warrants. Please note that the method of correction will be at the discretion of FDO's management and will be assessed on a case by case basis. The responsibility for damages that occur during the shipping process rests with the shipping carrier. If you are receiving curb-side delivery please note any damage to the boxes being delivered on the delivery slip at the time you accept the items. If you have requested for the furniture to be assembled, please ensure that you note these damages when you sign the assembly service slip. FDO will then work with the carrier to claim the costs and remedy the situation. Please note that the method of correction will be at the discretion of FDO's management and will be assessed on a case by case basis. Due to the nature of the furniture business, please note that FDO cannot guarantee that the finish of the ordered wood, leather, or stone will be exactly as pictured. Imperfections or variations in the grain, color, or sheen of the wood may occur naturally. Stone finishes such as marble and granite may differ in color and veining. In addition, variations in the color, sheen and texture (wrinkling and natural marks) of leather may occur due to different dying and tanning processes and natural phenomena. As a result, these naturally occurring characteristics are not viewed as damages or defects. Please note that images of products displayed on the FDO website may differ in color due to differences in the resolution of computer monitors. FDO always works with our partnering furniture manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as closely as possible. Returns and Damage You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee (generally 25%) which will be deducted from your refund should you wish to make a return. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund. Rugs Return Information Clearance Items Return Information All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot, under any circumstances take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back; this will be clearly marked on the product's sale page. If you have any questions about whether a product can be returned, please call us. Note: If your item was damaged or defective, please see "What If My Order Arrives Damaged?" Returning An Item Or Order If you need to return an item please call or email at 866-898-5807 or returns@furnituredesignonline.com to receive an RMA (Return Merchandise Authorization). No returns will be accepted or refunded without an RMA number from Furniture Design Online, Inc What If My Order Arrives Damaged? Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, you may conveniently request replacement parts by calling or emailing 866-898-5807 or returns@furnituredesignonline.com We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is shipping by Truck Freight, or White Glove, please note the important instructions below. If Shipped via Truck Freight or White Glove Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment. If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since our carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging. Our goal is to make buying online easy, safe and efficient. If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us. If your item is problematic due to a manufacturer's defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it. Ordering Replacement Parts If you need replacement parts please call 1-866-898-5807 or email us at parts@furnituredesignonline.com. Rugs Return Information With our Hassle Free Rug Returns Guarantee, you may return your rug or rug pad for any reason for an exchange or a refund of the purchase price. You will only be responsible for the cost of shipping the rug and/or rug pad back. If you are returning a rug or rug pad that had additional shipping charges, either because shipping was not free, or because you upgraded the shipping, these charges will not be refunded. If a rug or rug pad arrives damaged, or we made an error, we will pay to return the item to us and send a replacement rug or rug pad to you. If you decide you do not want rug or rug pad replacement, the item can be returned under our standard return policy. Clearance Items Return Information If the item you have purchased is a returned product, please be advised that this does mean it might have some signs of wear. The wear is typically the result of the product being previously shipped. Due to this, the item cannot be returned. However, if you received this item and feel there has been a major error or have some other serious issue, please give us a call. We pride ourselves on being fair!